Refund Policy

At Crush Surprise, each product is carefully prepared and customized. For this reason, all sales are final.

No Returns or Refunds

Due to the nature of our products, we do not accept returns, exchanges, or refunds once an order has been placed.

By completing a purchase on our website, the customer acknowledges and agrees that products are non-refundable under any circumstances.

Order Accuracy

Customers are responsible for ensuring that all order details are correct before completing their purchase, including:

• Product selection
• Personalized information
• Delivery address
• Selected delivery date

Damaged or Incorrect Orders

If an order arrives damaged or incorrect due to an error on our part, customers must contact us within 24 hours of delivery.

In such cases, we will review the issue and determine the appropriate solution, which may include a replacement or store credit at our sole discretion.

Contact Information

If you have any questions regarding this Refund Policy, please contact us at:

Email: support@crushsurprise.com

Policy Updates

This Refund Policy may be updated at any time. Changes will be effective immediately upon publication on this website.